Privacy Policy

Effective date: Wednesday, April 15, 2026.

Forever Here is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Who we are

FOREVERHERE.AU PTY LTD (ABN ABN 66 477 093 211), trading as Forever Here.

Registered office: Level 1/55 Collins Street, Melbourne VIC

Contact: team@foreverhere.au

2. What we collect

We may collect:

  • Personal details (name, email, contact information)

  • Account and login details

  • Payment information (processed securely by third-party providers)

  • Photos, videos, audio and text that you upload

  • Technical data (cookies, browser type, IP address, analytics data)

We may also collect sensitive information where it is reasonably necessary for our services. This may include information relating to a person’s life, relationships or personal history, particularly where users create memorials or legacy profiles. We only collect this information where you choose to provide it.

3. How we collect information

We collect information:

  • Directly from you (when you register, subscribe, upload content or contact us)

  • Automatically (via cookies and analytics tools when you use our site)

  • From third parties (such as payment processors or hosting providers)

4. Why we collect information

We collect personal information to:

  • Provide and manage our services

  • Process subscriptions and payments

  • Store and display user content

  • Improve website performance and user experience

  • Communicate with you about updates, offers or newsletters (you can opt out at any time)

  • Comply with legal obligations

5. Disclosure of information

We may share your information with:

  • Service providers (e.g. hosting, payment processing, analytics, email services)

  • Legal or regulatory authorities where required by law

  • Parties with your consent

Some service providers may be located overseas (e.g. cloud hosting in the US, Singapore or Europe). By using our services, you consent to this transfer.

6. Data storage and security

We take reasonable steps to protect your personal information using secure servers and industry-standard safeguards.

While we take these precautions, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

7. Access, correction and deletion

You may request access to, or correction of, your personal information at any time.

You may request deletion of your account by contacting us at team@foreverhere.au. However, due to the nature of our services, certain content may be retained where it forms part of an existing memorial or shared profile, or where retention is required for legal or operational purposes.

Where deletion is not practicable, we will take reasonable steps to de-identify or restrict access to the information.

8. Cookies and analytics

We use cookies and analytics tools (such as Google Analytics) to improve our website and user experience.

You can disable cookies in your browser settings, although this may affect site functionality.

9. User-generated content

Our platform allows you to upload and share content including photos, videos, audio and written material.

You retain ownership of the content you upload. By uploading content, you grant us a licence to store, display and make that content available in accordance with your privacy settings and the functionality of the platform.

You are responsible for ensuring you have the right to upload any content, including obtaining consent from any individuals featured where required.

10. Data retention

We retain personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy.

Given the nature of Forever Here as a legacy platform, content may be stored long-term to preserve digital memorials and profiles.

We take reasonable steps to ensure stored information remains secure and accessible over time.

11. Complaints

If you have a privacy complaint, please contact us at team@foreverhere.au.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

12. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.