Terms of Service

Effective date: Wednesday, April 15, 2026

These Terms and Conditions (“Terms”) govern your use of the Forever Here website (foreverhere.au) and services. By accessing or using our website, you agree to be bound by these Terms.

1. About us

This website is operated by FOREVERHERE.AU PTY LTD (ABN 66 477 093 211), trading as Forever Here, registered at Level 1/55 Collins Street, Melbourne VIC.
Contact: team@foreverhere.au.

2. Our services

Forever Here provides an online platform that allows users to create, manage and share digital memorial profiles, upload multimedia content and access subscription-based services.

We may update, modify or discontinue features of the platform at any time.

3. Eligibility

You must be at least 16 years old to use this platform.

By creating an account, you confirm that you meet this requirement and that the information you provide is accurate and up to date.

4. Accounts

  • You must create an account to access certain features

  • You are responsible for maintaining the confidentiality of your login details

  • You are responsible for all activity under your account

5. Subscriptions and payments

  • Some services are offered on a subscription basis

  • By subscribing, you agree to pay the applicable fees

  • Payments are processed through third-party providers and we do not store your payment details

Unless required under Australian Consumer Law:

  • Fees are non-refundable

  • No pro-rata refunds are provided for unused time

You may cancel your subscription at any time. Access will continue until the end of the billing period.

6. User-generated content

You may upload photos, videos, audio and written content to the platform.

  • You retain ownership of your content

  • You grant Forever Here a non-exclusive, worldwide, royalty-free licence to store, display and make your content available in accordance with your privacy settings and the operation of the platform

You agree that:

  • You have the right to upload the content

  • You have obtained consent from any individuals featured where required

  • Your content does not infringe any laws or third-party rights

We may remove content that breaches these Terms or applicable law.

7. Memorials and legacy content

Forever Here is designed to preserve digital memorials and life stories.

  • Content may remain stored long-term to support this purpose

  • If a subscription ends, content may be limited or set to private, but is not automatically deleted

  • We do not guarantee permanent availability of the platform or content, but we take reasonable steps to maintain access over time

8. Third-party content and accuracy

We do not independently verify all user-generated content and are not responsible for its accuracy.

Users are solely responsible for the content they upload and share.

9. Intellectual property

All intellectual property in our website, platform, branding and design remains owned by Forever Here or our licensors.

You must not copy, reproduce, distribute or exploit any part of our platform without permission.

10. Acceptable use

You must not use the platform to:

  • Upload unlawful, defamatory, offensive or misleading content

  • Infringe the rights of others

  • Interfere with the operation or security of the platform

11. Suspension and termination

We may suspend or terminate your account if you breach these Terms.

You may cancel your account at any time.

12. Liability

Nothing in these Terms excludes your rights under the Australian Consumer Law.

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental or consequential loss

  • We are not responsible for loss of data caused by events beyond our reasonable control

Where liability cannot be excluded, it is limited to:

  • re-supplying the services; or

  • refunding the amount paid

13. Privacy

Your use of the platform is also governed by our Privacy Policy.

14. Changes to terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of the platform constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of Victoria, Australia.

Any disputes will be subject to the jurisdiction of the courts of Victoria.